Privacy policy

Last Updated: [08/06/2025]

At Royal Cheeks, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from www.royalcheeks.com.au ("the Site").

1. Your Personal Information

When you interact with our Site — such as browsing, creating an account, placing an order, or contacting us — we may collect personal information, including:

  • Full name
  • Billing and shipping address
  • Email address and contact number
  • Order details and purchase history
  • Payment details (processed securely)
  • Any messages or information you provide to our customer care team

This data is used to process and fulfill your order, provide customer support, and improve your experience with Royal Cheeks.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill your orders and deliver products
  • Communicate with you regarding your purchase, account, or inquiries
  • Manage returns and exchanges
  • Send transactional updates and service communications
  • Improve our products, services, and customer experience
  • If you have opted in — send you updates about launches, offers, or events

You can opt out of marketing communications at any time by using the unsubscribe link in our emails.

3. Data Security

We take data protection seriously and implement appropriate technical and organizational measures to safeguard your information. While we use secure systems and partners, no online transmission is 100% secure. Please ensure your account login details are kept confidential.

4. Cookies

Our website uses essential cookies to:

  • Remember your preferences and cart items
  • Help our website function smoothly
  • Understand general website usage to improve performance

You may control cookie settings through your browser preferences. Please note, disabling cookies may affect your shopping experience.

5. Disclosure of Information

We only share your personal information when necessary:

  • With trusted service providers who help operate our website, payment systems, or deliver your orders
  • To comply with legal obligations or law enforcement requests
  • When you provide us consent to share information for a specific purpose

We do not sell or rent your personal data to any third parties.

6. Children’s Privacy

Royal Cheeks is a brand made for children — but our Site is designed for adult use only. We do not knowingly collect personal data from anyone under the age of 16. If you believe your child has provided personal information, please contact us immediately so we can delete it.

7. Your Rights

You may request to access, correct, or delete your personal information held by us. If you wish to do so, please contact us using the details below.

We will respond to your request in accordance with applicable privacy laws.

8. Data Retention

We retain your information for as long as needed to fulfill your order, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your personal data, you can contact us at:

Email: royalcheeeks@gmail.com
Website: www.royalcheeks.com.au